Business Terms & Ordering Guide

This document sets out standard commercial and ordering practices for business customers engaging with Hikuada (“we”, “us”, “our”) for PS picture-frame moldings, machinery and consumables, finished products, and related catalogue items. It is intended as a practical reference for quotations, purchase orders, and day-to-day cooperation.

Unless you and Hikuada have executed a separate written agreement that expressly overrides these terms, this guide describes how we typically work with wholesale and B2B buyers. Any specific transaction remains subject to the final written quotation, order confirmation, and contract documents agreed between the parties.

Please submit inquiries through the channels indicated on our website (including the inquiry list and contact options). To prepare an accurate quotation, we rely on clear information such as model references, dimensions, colour or finish requirements, intended annual volumes, delivery region, and any applicable standards or packaging preferences.

Quotations are normally issued in writing (including by email or messaging apps used for business correspondence) and indicate validity, currency, unit basis, and any assumptions (e.g. Incoterms® rule, packing format, or lead-time basis). Unless otherwise stated, quotations are valid for thirty (30) calendar days from the date of issue.

A binding order is formed when we issue a written order confirmation against your purchase order or written instruction, or when we commence execution with your express prior approval. Verbal requests should be confirmed in writing to avoid ambiguity.

You are responsible for verifying model numbers, quantities, dimensions, and shipping details on the order confirmation. Please raise discrepancies before production or shipment scheduling begins.

Prices are quoted on the basis stated in our quotation (for example, EXW, FOB, or CIF, as applicable). Unless expressly included, amounts exclude import duties, VAT or similar taxes, customs clearance charges, bank fees, and local delivery at destination, which are typically for the buyer’s account unless otherwise agreed.

We may adjust prices if there is a material change in raw-material costs, exchange rates, freight benchmarks, or regulatory charges between quotation and shipment, where such adjustment is permitted under the governing contract or mutually confirmed in writing.

Standard payment arrangements are agreed case by case and reflected in the quotation or contract. Typical structures for new wholesale relationships include advance payment before production or shipment, and/or documentary balance against copy shipping documents, subject to credit assessment and order profile.

Payments should be made to the bank account designated on our invoice only. Title to goods and risk of loss follow the agreed Incoterms® rule and contract terms.

Minimum order quantities (MOQ), inner/outer carton configurations, and labelling are as stated in the quotation or product specification sheet. Where no MOQ is stated, we will advise the economical batch size for the model and finish requested.

Neutral or customer-specific outer markings may be available subject to feasibility, lead time, and any additional charges agreed in writing.

Stated lead times are estimates based on current capacity and material availability at the time of order confirmation. They are not fixed guarantees unless expressly confirmed as binding in writing for a specific order line.

Changes requested after order confirmation (including to specifications, quantities, or packing) may affect lead time and pricing and will require written agreement.

Delivery obligations, transfer of risk, and insurance are determined by the Incoterms® rule and carrier terms stated in the contract or shipping documents. Where you arrange freight, you should provide timely booking instructions and comply with cut-off dates we communicate for loading.

Partial shipments may be allowed where agreed. You are responsible for import compliance, permits, and product conformity in the destination market unless a different allocation of responsibility is expressly contracted.

We supply industrial and wholesale-grade products in accordance with agreed specifications, samples approved by both parties, or, in the absence of such agreement, our standard factory tolerances for the relevant product family.

Upon receipt, please inspect packaging integrity and, where practical, perform a reasonable visual and quantity check. Any shortage, transport damage, or quality discrepancy should be notified in writing with supporting evidence (including photographs and packing marks) within fourteen (14) calendar days of delivery at the agreed destination, unless a different period is stated in the contract.

Remedies may include repair, replacement, or commercial adjustment as appropriate to the facts and the governing contract. Use, further processing, or resale of disputed goods without our prior agreement may affect the assessment of a claim.

Website images, technical tables, and marketing materials are for general reference. Minor deviations in colour, texture, or dimensions may occur between batches due to raw materials and process conditions within industry-accepted tolerances unless a stricter specification is agreed and priced accordingly.

Trademarks, product names, and marketing assets displayed by Hikuada remain our property or that of our licensors. You may not use them in a manner that implies endorsement or origin beyond the scope of your resale or distribution rights as agreed in writing.

Neither party is liable for delay or non-performance caused by events beyond its reasonable control, including but not limited to natural disasters, epidemics, war, sanctions, labour disputes, major utility failures, or critical supply-chain disruptions, provided the affected party gives prompt notice and uses reasonable efforts to mitigate impact.

To the maximum extent permitted by applicable law, our aggregate liability arising out of or in connection with a specific order is governed by the written contract for that order. Where no amount is stipulated, liability is limited to direct damages and does not cover indirect, consequential, or punitive losses, except where such exclusion is prohibited by mandatory law.

In case of inconsistency between this guide and a signed contract, quotation acceptance, or order confirmation, the latter instruments prevail. The English version of business correspondence is commonly used; where a bilingual document is executed, the priority of language shall be as expressly stated therein.

We may update this page from time to time to reflect operational or regulatory changes. The “Last updated” date above indicates the latest revision.

For quotations, scheduling, and partnership matters, please contact us via the options on our website homepage under Contact, including WhatsApp and Zalo where listed.