Privacy Policy

This Privacy Policy describes how Hikuada (“Hikuada”, “we”, “us”, or “our”) handles personal information when you use our website, communicate with us, or otherwise engage with us in a business capacity in connection with our manufacturing and export of PS picture-frame moldings, related machinery and consumables, and other wholesale catalogue products (collectively, the “Services”).

Hikuada primarily serves business customers (including distributors, importers, and professional buyers). This policy is written for a global audience. If you are located in the European Economic Area, the United Kingdom, or other regions with specific privacy laws, additional rights may apply as described below.

The data controller for personal information processed through this website and related business channels is the Hikuada operating entity that contracts with you or responds to your inquiry. For privacy questions, please use the contact details in Section 12.

Depending on how you interact with us, we may collect the following categories of information:

3.1 Information you provide

• Business contact and inquiry data: such as your name, company name (if provided), email address, phone number or messaging identifiers (for example WhatsApp or Zalo), and the content of your messages, specifications, or files you attach when you request quotations, samples, or support.
• Relationship and transaction data: such as purchase history, shipping and billing addresses, payment-related references (where applicable), and correspondence relating to orders, logistics, quality, or compliance.

3.2 Information collected automatically

• Technical and usage data: such as IP address, general geographic region derived from IP, browser type, device type, operating system, referring URLs, pages viewed, and timestamps. We use this information to operate, secure, and improve the website.
• Cookies and similar technologies: we may use cookies and similar technologies for essential site functionality, preferences (such as language selection), and analytics where enabled. You can control cookies through your browser settings.

We use personal information for purposes that are necessary for our legitimate business interests, including:

• responding to inquiries, preparing quotations, and managing customer relationships;
• processing, fulfilling, and documenting orders, exports, and related logistics;
• quality assurance, product safety, regulatory compliance, and dispute resolution;
• operating, maintaining, and securing our website and IT systems;
• measuring website performance and understanding how visitors use our pages (where analytics tools are used);
• complying with legal obligations and enforcing our terms.

Where required by applicable law, we rely on appropriate legal bases such as contract performance, legitimate interests (balanced against your rights), compliance with legal obligations, and, where applicable, consent.

If we send business communications (for example product updates relevant to your trade), we will do so in line with applicable marketing rules. You may opt out of promotional emails using the unsubscribe mechanism provided in those messages, where available, or by contacting us.

We do not sell your personal information. We may share information with the following categories of recipients where necessary to provide the Services:

• Service providers who host our website, store data, provide email or messaging delivery, analytics, customer relationship tools, or payment processing (where applicable), subject to contractual confidentiality and security obligations.
• Logistics and trade partners such as freight forwarders, customs brokers, insurers, and banks involved in export and settlement, where required to move goods and complete transactions.
• Professional advisers such as lawyers, accountants, or auditors where permitted by law.
• Authorities when required to comply with applicable law, court orders, or lawful requests.

Hikuada operates in an international B2B context. Your information may be processed in countries other than your country of residence, including countries that may not be deemed to provide an equivalent level of data protection. Where required, we implement appropriate safeguards such as standard contractual clauses approved by relevant regulators, or other lawful transfer mechanisms.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, customs, and tax record-keeping requirements. Retention periods vary depending on the nature of the data and our relationship with you. When retention is no longer required, we delete or anonymize information in accordance with our internal policies, subject to legal exceptions.

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the Internet is completely secure; you should also use care when sharing sensitive information through third-party messaging apps.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, or to data portability. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, please contact us using the details below. We may need to verify your identity before responding.

Our website may contain links to third-party sites or enable you to open external messaging applications. Those services are governed by their own privacy policies, and we are not responsible for their practices.

For privacy-related requests or questions, please contact us through the inquiry channels listed on this website (including the contact section and business messaging options). Please include enough detail for us to understand and address your request.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page will be revised when we post changes, and where appropriate we will provide additional notice.